Customized Solutions for Building Professional Teams and Supporting International Business Growth

We began our collaboration by providing a full suite of B2B contractor services, offering comprehensive solutions for contract preparation, execution, and payroll management.

In response to the growing needs of our client’s business, we quickly expanded our services to include compensation calculations and additional payments management for contractors, based on a reporting system we established. This system ensured precise tracking of contractors’ working hours, tasks completed, holidays, birthdays, and vacations. Essentially, we provided a full-service Agent of Record (AOR) solution to support the client’s business.

Simultaneously, we offered top-notch technical recruitment services. Over nine months, we assembled a professional team of 10 developers from Ukraine, Portugal, Kazakhstan, and Azerbaijan for Alex Rabinovich. Despite the narrow specialization required and the high technical skill demands, we successfully matched the right talents, balancing qualifications, and compensation expectations. We also considered soft skills, ensuring the team members fit the company culture and shared the values of its leader. Given the international nature of the team, payments are made in USD and EUR.

Understanding the client’s commitment to team development and personalized communication, we provided comprehensive HR management services. This included onboarding new members, integrating them into the company’s processes, introducing them to the company values, and building a reward and motivation system. Our HR support also covered communication, training, and professional development.

We established a well-functioning communication system with each client employee, maintaining regular and ad-hoc meetings as needed. This approach ensured quick resolution of any operational issues, like changes in interaction formats due to vacations or personal circumstances. For team members in Ukraine, especially during blackouts or other war-related disruptions, we swiftly identified periods of inactivity and found optimal solutions to adjust their schedules to meet deadlines.

Contractors reported their working hours and completed tasks in Atlassian JIRA. Based on this information, we conducted initial checks, clarified any discrepancies, calculated compensation, prepared primary documents, and processed payments. We also drafted invoices and work completion reports for the team members to approve, saving their time and allowing them to focus on their tasks.

Our client was highly satisfied with our comprehensive services and professional approach. Consequently, our founder and CEO, Nina Guzei, now serves as a trusted advisor on personnel selection, team restructuring for greater efficiency, organizational process changes, clear goal setting, effective communication tools, and handling unforeseen situations. This support significantly frees up Alex Rabinovich’s time, enabling him to focus on business growth.

Building a trusting relationship with the client and demonstrating our professionalism, we expanded our collaboration to include cross-selling and client base expansion. We are actively promoting the company and its leader, generating leads, and organizing initial meetings with potential clients.

As the client’s business rapidly grows, we have formed an external development team (Dedicated IT Team), ready to integrate into the workflow and provide immediate support for specific tasks and projects. This team has a designated team lead from InfinIT, ensuring seamless coordination and continuous interaction with the client’s internal team.